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Frequently Asked Questions

it's just a print…what am I paying for ?

Hi, and thanks for being thorough in your shopping.  Not everyone can afford original art, although I try to make my pricing in this regard very competitive, however, in that respect, I offer re-print options.  These are the factors that determine the price you pay:  

• First, is to understand the quality you are getting.  For example, while you can buy “canvas prints” in many places, there is a massive different between a fine art canvas print made on a Chinese imported canvas printed on an HP Latex printer that will likely fade or yellow on your wall vs. a print made on an archival, 100-year rated canvas printed on an Epson printer with 100-year rated inks.  Whenever you start comparing prices, you should find out exactly what you are getting. I am confident that I will be extremely competitive for the offering provided.

• Second, too many art printing companies hide the printer, medium, and inks they use to make prints.  While some may be transparent about certain media types (i.e. photo papers), they will hide information about others (this is especially true when it comes to canvas, but includes other media types).  This makes it much harder to understand what you are buying and whether you can stand behind your art. It also makes it hard to know whether you are being screwed, or just ripped off. You should be able to make an apples to apples comparison.

• Third, my fulfillment vendors are held to a very high standard.  First, they are contractually obligated to specify the printer, media, and ink used.  The contract also limits them from being able to change any of these on you. For example, they cannot cut a corner by implementing a cheaper 3rd party ink that is no longer 100-year rated.  Simply put - No changes are allowed without my explicit approval. In the end, all of this saves you time and hassle.  You can buy me knowing I’m doing all this work for you. 

Finally, in a small business setting like mine, there is the printer/fabricator who sets most of the pricing, the website company who takes a cut, the credit card payment/security company who takes a cut, and finally I’m left with what’s left.  So there are a lot of people talking a slice of the pie. What’s good, is that ultimately, a purchase from me supports many industries and workers right here in the USA.


What is your shipping Policy?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

EXAMPLE:

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

Cart Totals

Standard Shipping

2-Day Shipping

Overnight Shipping

International Shipping

$0 - $49.99

$9.49

$14.99

$19.99

$11.89

$50 - $149.99

$16.99

$24.99

$34.99

$21.247

$150 - $199.99

$19.99

$29.99

$39.99

$24.99

$200.00 - $249.99

$26.99

$39.99

$54.99

$33.74

$250 - $499.99

$29.99

$44.99

$59.99

$37.49

$500 - $999.99

$49.99

$74.99

$99.99

$62.49

$1000 +

$99.99

$149.99

$199.99

$124.99

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and packaging materials incurred when preparing originals for shipment.  Please note, I will discuss shipping arrangements with you before your purchase, so you know exactly what your options are as size, fragility, and distance will all factor into how we get the item to your destination.

( Please note these are only examples and not actual shipping prices according to weight)


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Returns on Damaged or Missing Items Only:

The policy here on my artist page is to ensure you’re completely satisfied with the execution and quality of your purchase. If there is a damaged shipment, a damaged frame or print, or there's a part of your order missing...please contact me here [ insert link to contact page] and include your order number and a brief description of what’s going on. I will contact you to see how I can help rectify the situation.  IF you get the item you ordered, and there is nothing wrong with it, but you just "don't like it after all," then I'm afraid there is no option for return, as this was a custom created and produced print, so weigh your choices carefully.  This is why I've provided a Virtual Room feature, and Augmented Reality feature to help ensure you're making the best decision. Please understand, this is not Walmart...it's a custom art print just for you.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order?

Unless your order has already gone into production you can cancel it. Please contact heydarren@hotmail.com as soon as possible if you need to cancel your order.

How long does it take to process a refund?

Processing a refund can take up to 7-10 business days.

Can I ship to Canada/International/APO/FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

PRIVACY POLICY AND YOUR PERSONAL INFORMATION

I am the sole owners of the information collected on this site. I only have access to/collect information that you voluntarily give me via email or other direct contact from you. I will not sell or rent this information to anyone. I will use your information to respond to you, regarding the reason you contacted me. I will not share your information with any third party outside of this organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask me not to, I may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


How can I keep up with your new work?

I would love for you to be the first to know about any new work, shows and events! An easy way to stay in the loop is by signing up for my newsletter! In the box just below this, enter your email address, tell me you're not a 'robot' and click join.

You can also follow me on my social media pages as I am constantly posting about new work!

Instagram

Facebook


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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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